Question 1

Which mobile networks does the Palau eSIM use?

Accepted Answer

Your Palau eSIM roams onto tier-1 local partner networks, connecting automatically to the strongest available signal — with no roaming setup beyond turning the eSIM on.

Question 2

Do I get 5G in Palau?

Accepted Answer

Yes — your Palau eSIM uses 5G wherever the local networks offer it and falls back to 4G/LTE elsewhere, so you get the same speeds as a local SIM on the same towers.

Question 3

What is an eSIM and how is it different?

Accepted Answer

An eSIM is a digital SIM built into your phone. Instead of swapping a plastic card, you scan a QR code and a new data plan installs in seconds — your physical SIM stays in for calls and texts on your normal number.

Question 4

Will my phone work with an eSIM?

Accepted Answer

Almost every phone from the last few years supports eSIM — iPhone XS and newer, Google Pixel 3 and up, and recent Samsung Galaxy models. The quickest check is to look for an “Add eSIM” option in your settings, or an EID number under About.

Question 5

Does my phone need to be carrier-unlocked?

Accepted Answer

Yes. A travel eSIM only installs on a carrier-unlocked phone. If you bought yours outright it’s almost certainly unlocked; if it came on a carrier contract, ask your provider to unlock it before you travel.

Question 6

When should I install my eSIM?

Accepted Answer

Install it before you fly while you still have Wi-Fi. It won’t start counting data until you arrive and switch it on, so there’s no rush to activate — just install early and toggle it on when you land.

Question 7

Will I keep my phone number?

Accepted Answer

Yes. Zwitchy eSIMs are data-only, so your primary number stays active for calls and texts. Use the eSIM for internet and keep using iMessage, WhatsApp and your bank’s SMS codes as normal.

Question 8

What happens if I run out of data?

Accepted Answer

You’ll get a notification at 80% and 100%. Topping up takes two taps in the app and applies instantly — no need to install anything new.

Question 9

Can I use one plan in multiple countries?

Accepted Answer

Yes — our regional and global plans cover groups of countries on a single eSIM, so you don’t reinstall at every border. Single-country plans are cheaper if you’re staying put.

Palau eSIM

How your eSIM works

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