Troubleshooting
Fixes for when an eSIM won't install, connect, or find a network.
No account, a different email, or a confirmation lost in spam: here's every place a Zwitchy order actually lives, and the fastest way back to it.
A PIN or PUK prompt out of nowhere is unsettling, but it's almost never a broken eSIM. What's really asking, and the safest way back online.
Connected one minute, gone the next? A dropping eSIM almost always comes down to one phone setting, not a broken profile. Here's the cause and the fastest fix.
Opened Settings and your travel eSIM just isn't there? It's almost never broken, a specific action removed it. Here's the cause and the fastest way back.
Full bars but pages crawl and video won't load? It's rarely a broken eSIM, usually the network your phone latched onto. Here's how to find a faster one.
A spinner that never finishes, or “Unable to Add Cellular Plan,” is almost never a broken eSIM. Here's why installs get stuck and the fastest way through it.
"Could not add eSIM," "Cellular Plan Error," a status bar stuck on SOS. Here's what each real eSIM error message actually means and the fastest way to clear it.
Installed your eSIM but no signal? Nine times out of ten it’s one of three settings. Work through these fixes in order and you’ll be online in minutes.