Troubleshooting
Fixes for when an eSIM won't install, connect, or find a network.
Why is my eSIM stuck installing? How to fix it
A spinner that never finishes, or “Unable to Add Cellular Plan,” is almost never a broken eSIM. Here's why installs get stuck and the fastest way through it.
Jul 15, 2026 · 6 min readRead →
eSIM error messages, explained (and how to fix each one)
"Could not add eSIM," "Cellular Plan Error," a status bar stuck on SOS. Here's what each real eSIM error message actually means and the fastest way to clear it.
Jul 12, 2026 · 7 min readRead →
eSIM won’t connect? A step-by-step troubleshooting guide
Installed your eSIM but no signal? Nine times out of ten it’s one of three settings. Work through these fixes in order and you’ll be online in minutes.
Jun 16, 2026 · 6 min readRead →