Troubleshooting

Every order confirmation email links straight to a PDF invoice, and My account keeps one for every eSIM and top-up, guest checkouts included.

Never installed your eSIM? Refund it instantly from My account. Already installed or used it? Here's exactly when a refund is still possible.

4G instead of 5G on a travel eSIM abroad usually isn't a fault. Local coverage decides it, not your home network's 5G. Here's why, and when to check further.

Paid, but your eSIM still says Provisioning or Installed, not Active? Here’s what each status means, how long setup really takes, and when to worry.

“eSIM not working” can mean three different problems. Check Settings for thirty seconds to tell which one you have, then jump straight to the right fix.

Seeing "No Service" or "Forbidden" on a travel eSIM abroad? What it means, why it happens, and the fixes that actually work.

Your unlimited eSIM slowing down mid-trip usually isn’t a fault. Here’s exactly when the daily high-speed allowance resets, and when it isn’t that.

No account, a different email, or a confirmation lost in spam: here's every place a Zwitchy order actually lives, and the fastest way back to it.

A PIN or PUK prompt out of nowhere is unsettling, but it's almost never a broken eSIM. What's really asking, and the safest way back online.

Connected one minute, gone the next? A dropping eSIM almost always comes down to one phone setting, not a broken profile. Here's the cause and the fastest fix.

Opened Settings and your travel eSIM just isn't there? It's almost never broken, a specific action removed it. Here's the cause and the fastest way back.

Full bars but pages crawl and video won't load? It's rarely a broken eSIM, usually the network your phone latched onto. Here's how to find a faster one.