Can’t find your eSIM or order? Here’s where to look
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Buy an eSIM, close the tab, and a few weeks later you're standing in an airport trying to remember where any of it went. It happens more often than you'd think, and almost always for one of a small number of reasons: no account was ever created, the order was placed under a different email than the one you're signed in with now, or a verification link is sitting unopened in a spam folder. None of it means the order is lost. Here's where a Zwitchy order actually lives, and the fastest way back to it.
Start with the email that got your receipt
Every Zwitchy purchase sends a confirmation email to the address used at checkout, and that email does more work than it looks like. It carries the QR code, the one-tap install link, and a direct link into the order itself, all without needing you to sign in anywhere. If you remember buying an eSIM but can't find it in your account, the confirmation email is usually the fastest way back: search your inbox for "Zwitchy" or the order number format (#ORB-XXXX), and check the address you'd actually use for a purchase like this, a work inbox, a shared family address, or a secondary email are all common places an order quietly ends up.
Guest checkout: you never needed an account
A lot of the confusion traces back to one thing: Zwitchy doesn't require an account to buy. Checking out as a guest with just an email address is completely normal, and it's how most first-time orders happen. The QR code, receipt, and eSIM details all go to that email regardless of whether an account exists, so a guest order isn't missing, it's just living in your inbox instead of a dashboard.
- No sign-in step happens at checkout unless you choose to create an account.
- The confirmation email is your access to the order: reopen it any time for the QR code, the one-tap install link, and the order details.
- Nothing about the eSIM itself changes either way, an account only changes where you look things up later.
Signing in: what actually works
If you did create an account, or want to now, sign-in works two ways: email and password, or continuing with Google, X, or Apple. Not sure which one you used originally? Try the social buttons first, since there's no password to remember if one of those matches. Forgot the password on an email account, the sign-in page has a reset flow that emails a link to set a new one, no need to contact support for that part.
The verification email never showed up
New accounts confirm the email address with a verification link before sign-in works, and if that message never arrived, spam is the most common culprit, not a broken signup. Gmail and most mail providers file a first message from an unfamiliar sender into spam by default, and marking it "not spam" fixes it permanently for anything sent from that address afterward. Double-check you're searching the exact email used at checkout too, a typo or an old address explains a missing verification email more often than an actual delivery problem.
Still nothing after checking spam and confirming the email? Contact support with the order number from your receipt and they can resend it or look the order up directly.
Turning a guest order into an account
Bought as a guest and want everything in one place now? Create an account using the exact same email address the order was placed under, and Zwitchy automatically links every past order, eSIM, and receipt to it, no separate request needed. This works any time, including mid-trip if a top-up or a second destination comes up. Use a different email for the new account, though, and the link doesn't happen automatically, since the match is on email address alone.
What's actually inside My account
Once signed in, My account is the single place for everything tied to an order:
| What you need | Where it is |
|---|---|
| QR code, one-tap link, and eSIM details | Each eSIM's own page in My account |
| Data used and remaining | The eSIM's page, with a refresh button for the latest reading |
| Top-ups and extensions | My account → the eSIM → Top up |
| Invoices and receipts | My account's billing section |
| Refund requests | My account, or contact support directly |
| Rewards balance and referral link | The rewards page in My account |
Once you've tracked the order down, setting it up on your phone takes a couple of minutes, and if the QR code itself won't scan, there's a fix for that too. Trying to check usage on a plan you already installed? Here's exactly where that number lives.
Still nothing? Here's what to send support
If the confirmation email genuinely never arrived, or none of the above turns anything up, live chat support can look an order up directly. Have the email you used at checkout ready, and the last four digits of the card or payment method if you have them, since that's usually enough to locate an order even without a confirmation email or an account. If an eSIM turns out to be missing entirely rather than just hard to find, this guide covers that specific case.
Do I need to create an account to buy an eSIM?
No. Guest checkout works with just an email address, and the QR code and receipt go straight there. An account just adds a dashboard to look everything up later.
I can't find my order confirmation email. What now?
Search your inbox for "Zwitchy" and check spam, since a first email from a new sender often lands there by default. If it's genuinely not there, contact support with the email you used to pay and they can look the order up directly.
Can I sign in with a different email than the one I paid with?
You can create an account with any email, but it only auto-links past orders placed under that exact same address. A different email means starting with a blank account, so use the checkout email if you want existing orders attached.
I bought as a guest and made an account afterward. Where's my order?
As long as the account uses the same email the order was placed under, it links automatically, no request needed. Check My account once you're signed in.
Why didn't I get a verification email when I signed up?
Almost always spam filtering on a first message from a new sender. Check spam and mark it not spam, and double-check you're looking in the exact inbox used to sign up.
Can I check my data usage without ever creating an account?
Yes. The order confirmation email links straight to that eSIM's usage page, no account required.
