Where to find your eSIM receipt and invoice
The receipt lives in two places, no account required. Every order confirmation email carries a View your invoice link that opens a downloadable PDF, guest orders included. Signed in, open that eSIM's own page in My account and tap Invoice, or Invoices if a top-up is attached, for the same document.
Contents
It's usually a specific reason someone goes looking: a work trip that needs the cost logged for reimbursement, a VAT line for an expense report, or just wanting a copy before the confirmation email scrolls out of an inbox. None of it needs a support ticket, since every paid Zwitchy order already has a formal PDF receipt attached to it.
Where's my eSIM receipt right now?
Two routes get you there, and neither one needs to wait on support.
- Check the order confirmation email first. It's sent to the address used at checkout and carries a View your invoice link straight to the PDF, guest checkout included, no sign-in required.
- Signed in to My account? Open that eSIM's own page and look for the Invoice button near the top. An eSIM with a top-up attached shows an Invoices dropdown instead, listing each purchase separately.
- Bought account credit through a pay-as-you-go top-up instead of a plan? That confirmation email carries its receipt as a PDF attachment directly, no click needed.
Receipt and invoice mean the same document here. Whichever word an expense form or a search asks for, the View your invoice link and the Invoice button in My account both point to the same PDF.
What's on a Zwitchy receipt
Every receipt is a single-page PDF, built the moment an order is paid, in the language the order was placed in. It covers what a finance team or a customs desk usually wants to see:
| Field | What it shows |
|---|---|
| Invoice number | A unique reference like INV-2026-ZW48213, built from the order number |
| Billed to | The email address the order was placed under |
| Description | The plan or top-up purchased, by name, with quantity |
| Amount | Subtotal, any discount or account credit applied, and the total paid |
| Payment reference | The card or PayPal reference tied to the charge |
| Company registration | Zwitchy's registered business details, for expense and tax paperwork |
The same PDF also repeats the SM-DP+ address and activation code for that eSIM, so it doubles as a backup if the original install email ever goes missing. Setting an eSIM up from scratch only needs those two details.
Does my receipt include VAT?
When Zwitchy is required to collect tax on a purchase, it's already folded into the price shown at checkout, and the receipt breaks it out as its own line rather than adding anything extra afterward. Digital purchases sold to consumers across the EU are taxed at the buyer's own country rate under the EU's One Stop Shop scheme, so two travelers buying the identical plan from different countries can see different tax lines on otherwise identical receipts. Curious how the rest of the price breaks down? Pricing, explained covers it.
Using the receipt to expense a trip
A Zwitchy receipt covers what most expense policies and tax authorities ask for: who was charged, what for, how much, and when. The IRS, for one, tells business travelers to keep documentary evidence like receipts for travel expenses when claiming them, and most employers outside the US expect the same kind of paper trail. Since the PDF downloads straight from the invoice link, filing an expense claim doesn't need a support request first.
Receipt for a top-up, not just the original purchase
Adding data mid-trip creates its own line rather than rewriting the original one. Each top-up gets its own invoice number, and once an eSIM has more than one purchase attached, its page in My account swaps the single Invoice button for an Invoices dropdown so every purchase on that line stays reachable on its own. Extending an unlimited plan with a top-up covers what a top-up actually changes, if deciding whether to add one.
Lost the confirmation email?
No confirmation email means no invoice link to click, but the order itself is rarely actually gone. Here's every place a Zwitchy order can be hiding, starting with the inbox and spam folder, before support needs to get involved.
Requesting a refund? The receipt isn't required
Refunds run entirely through My account rather than a document attached anywhere. Refund eligibility and how to request one doesn't ask for the PDF at any point, since the order itself already carries everything needed to process it.
Do I need an account to get my eSIM receipt?
No. The View your invoice link in your order confirmation email works for guest checkout too, no account or sign-in required.
Does my Zwitchy receipt show VAT?
Yes, whenever Zwitchy is required to collect it. The rate matches your own country, since digital purchases sold across the EU are taxed at the buyer's country rate rather than one fixed rate.
I can't find my confirmation email. Where's my receipt?
Search your inbox for Zwitchy or the order number format #ORB-XXXX, including spam. If it's genuinely gone, support can look the order up directly and resend it.
Can I get a separate invoice for a top-up?
Yes. Each top-up gets its own invoice number, and once an eSIM has more than one purchase attached, its page in My account lists them all in an Invoices dropdown.
Is a paper copy available?
No, the receipt is a downloadable PDF only. It prints cleanly from any browser if a physical copy is needed for an expense claim.
Does the receipt include my activation details too?
Yes. The same PDF repeats the SM-DP+ address and activation code, so it works as a backup if the original install email goes missing.
